Product information, shipping, and returns

PRODUCT INFORMATION

Due to the nature and one of a kind quality of the ceramics, pieces might have a subtle variation in size, color, and traits from piece to piece. Great care is taken to ensure that item characteristics in product images are accurate, however, please be aware that there may be display differences from screen to screen.

Therefore it is in your best interest to read the product description thoroughly before purchase to understand the product’s dimensions and inherent characteristics.

Please reach out if you have questions about an item before purchase.

SHIPPING

All items are in stock and ready to ship unless otherwise stated in the listing description. Orders are processed and mailed within 3 days of receiving payment.

If you have special shipping requests please contact me to discuss product availability and shipping options.

US SHIPPING

Free US shipping via USPS or UPS. This will include tracking and $100 insurance.

It is expected to arrive within a week after shipping, though delivery dates are not guaranteed. 

INTERNATIONAL SHIPPING

For international orders, the shipping cost is calculated based on the item's weight, box size, and destination. Orders are shipped via regular mail, UPS, or FedEx. This will include tracking and full insurance.

PACKAGING

Packing ceramics requires a lot of wrapping to prevent breakage. I use brand new paper and twine to wrap individual pieces. For the boxes and protection material, I try to reuse what I already have in order to reduce waste.

If you prefer a brand new box and protection material please let me know, I would gladly do it for you at no extra cost. Otherwise, I will use my regular reused packaging.

RETURNS

I would like for you to be happy with your purchase, so if you don't love an item please email me to start the returns process within 14 days of delivery.

Once your return is received and inspected, a credit for the total amount excluding the original shipping cost will automatically be applied to your original method of payment.

Customers are responsible for all shipping and handling costs and for the safety of the product for their returns.

If your order arrives damaged, notify me immediately with a photo of the damaged piece so I can replace the item or issue a refund.  I will only be able to replace or refund any damaged items if notified within 7 days of delivery. 

CARE

Vessels and objects are made of durable stoneware or porcelain, though each is still susceptible to breakage if mishandled. 

Each piece's care instructions are stated in the item description.

LOCAL PICK UP

Local pick up is available by appointment at the pottery studio: 14943 Califa St, Los Angeles, CA 91411.